ALEXA SMART PROPERTIES
your virtual concierge!
Alexa becomes the hotel’s virtual concierge; she can give answers to guests, especially for frequently asked questions (e.g., “what are the pool hours?”), or she can tell or showcase the hotel’s services, even suggesting purchase. Therefore, Alexa is a very useful tool for the hospitality establishment, both to improve the guest experience and to increase service sales and simplify staff activities!
“Customers tell us they appreciate the intuitive nature of Alexa to perform tasks ranging from entertainment to asking for information to controlling the Smart Home. With Alexa Smart Properties for Hospitality, customers can experience the same comfort in their hotel room. Alexa Smart Properties for Hospitality offers hospitality managers new ways to create memorable stays for their guests.”
Meryem Tom, Director Alexa Enterprise EU, Amazon
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The questions guests can ask and the answers Alexa can give are endless! Alexa will always know how to respond, using pre-set phrases created by the staff, or can suggest contacting the front desk for more specific information.
So many minutes spent on the phone, repetitive requests, lengthy explanations that the guest may not fully understand. Alexa is a practical help in guest management and lightens the work of the front desk.
It can also be a great tool for suggesting services to customers, who will be incentivized to choose them and add them as extras to their stay. Even the daily activities of cleaning and maintenance staff can be handled more smoothly and quickly thanks to Alexa.
Quick and easy installation
It’s easy, find out how to do it!
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