REFERENCES
TH Roma
Carpegna
Palace Hotel
- ROME
The first hotel in Italy to adopt Alexa Smart Properties technology provided by NAVOO!
An elegant 4-star business hotel with numerous services available to guests in the heart of the capital. It identified the potential of the Alexa Smart Properties system early on and seized the opportunities for personalization of NAVOO technology to offer a higher level of service to its guests and stand out from the competition.
Echo Show 8 speakers have been installed in all rooms, which, thanks to their 8-inch screen, allow them to provide information to guests at all times, and recommend additional services (even when they are not interacting with Alexa!).
The structure
- 203 rooms, including 9 suites
- 6 meeting rooms
- 1 Auditorium
- gym
- wellness area
The structure
- restaurant open to the public
- bar
- breakfast, lunch, dinner and events room
- park
The structure
- 203 rooms, including 9 suites
- 6 meeting rooms
- 1 Auditorium
- gym
- wellness area
The structure
- restaurant open to the public
- bar
- breakfast, lunch, dinner and events room
- park
Customized features
Connection with the Alyante PMS (Team System) that enables functionality for both guests and staff
Sending notifications to the smartphone of house keeping staff to handle requests for items and services made by guests
Sending direct notifications to maintenance staff to handle reports made by guests
installations of multiple devices, Echo Show 8 and Echo Show 5, in suite rooms
Carousel of screens always visible, promoting hotel services suggest asking for more info
Marketing Screenshots
Rolling screens on Echo Shows can become a valuable marketing tool. Images and text tell the story of the hotel’s services and products, and can be set or changed completely independently from the Control Panel. A virtual showcase, always up-to-date and available to the guest, who can also ask Alexa for insights into services of interest to them.
“The TH Group is excited to use Alexa Smart Properties at the TH Roma Carpegna Palace Hotel. Alexa will help our staff by answering many frequently asked questions from guests, such as asking for Wi-Fi passwords or requesting services like towels. We have aimed to ensure guests have an extraordinary stay in Rome; Alexa can answer common questions such as directions to the Vatican or the Colosseum and even recommend the best restaurant or where to enjoy a typical Italian coffee, thanks to the recommendations of our passionate team. With over 200 rooms, it’s important for us to be able to operate efficiently, and Alexa will help us do that while opening up new ways to elevate the guest experience and support our staff to deliver a great stay at our hotel.”
Matteo Cervaro, IT Director of TH Group
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Explore the map to see all the accommodations in Italy that have decided to offer their guests a unique experience through the use of NAVOO technology integrated with Alexa Smart Properties.
Explore the map to see all the accommodations in Italy that have decided to offer their guests a unique experience through the use of NAVOO technology integrated with Alexa Smart Properties.
